Refund policy

Return & Refund Policy

Due to the nature of our products, all sales are final.

Roro’s Matcha sells food and consumable goods. For health, safety, and hygiene reasons, we do not accept returns, exchanges, or offer refunds once an order has been placed and shipped.

Please note:

• We do not accept returns or exchanges for any reason, including change of mind.

• We are unable to offer refunds for opened or unopened products.

• We cannot accept returns due to taste preference or preparation method.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at
📩 info@rorosmatcha.com

Kindly include:

• Your order number

• Clear photos of the product and packaging

We will review each case individually.

By placing an order on our website, you acknowledge and agree to this policy.